Frequently Asked Questions

View answers below, or select a different category from the menu on the right.

marketindex offers leveraged products that carry a high degree of risk and it is possible to lose your entire investment (i.e. your total account balance).

What is the Spread?

The Spread is the difference between the bid (sell) and the ask (buy) prices.

What is Leverage?

Leverage is the effect of gaining a large exposure to a market with a fraction of the money on deposit. The leverage factor is the multiple used to calculate the trade value as a proportion of the margin required to execute a trading position. On the marketindex trading account you can use a leverage of 5:1, 10:1, 20:1, 30:1, 40:1 or 50:1. For example, if you are using a rate of 20:1, this means that you can trade a position twenty times larger than your margin. And your potential gains or losses will be amplified by this ratio. A small change in the marketindex price can cause the loss of some or all of your investment.

What does marketindex cost?

Aside from the spread or financing costs, there are no further charges or fees involved with trading through marketindex. Our clients do not pay transaction fees or processing and settlement charges.

How does marketindex earn money?

Marketindex is a market maker and we take a margin around the spread between bid (sell) and ask (buy).

Why was my application declined?

marketindex offers leveraged products that carry a high degree of risk and it is possible to lose your entire investment (i.e. your total marketindex trading account balance). Therefore these products may not be suitable for all investors, you should therefore ensure you fully understand the risks involved before applying for an account.

Why haven't my funds been deposited to my marketindex account?

After opening a marketindex account, you can advise us of your intention to transfer money in the menu "account" and "deposits". By completing and submitting the deposit slip will inform marketindex of your intention to deposit funds to your marketindex account. Please note, that once you have advised us of the amount you wish to deposit, you will still need to transfer it from your reference bank account to the relevant marketindex account. Refer to the Funds Management pages for account details.

Is my marketindex account protected?

The funds in your account are held as a deposit by RBS N.V. in the unlikely event that RBS defaults or becomes insolvent you would not be afforded protection from the UK's Financial Service Compensation Scheme (FSCS). You may be afforded the protection of the Dutch Deposit Guarantee Scheme which provides a maximum compensation of EUR100,000 per account holder.

Funds used to margin trade, including unrealised profits, are not covered by a compensation scheme. In the unlikely event of RBS defaulting or becoming insolvent you could lose some or all of this money.

Will Stop Loss or Limit Orders be triggered at the specified price?

The platform will execute your order at or as close to the specified price as possible.

In a rapidly changing market, the marketindex price quoted to you at the time the order (or in the case of a Limit Order, Market-if-Touched Order, Stop Loss Price or Take Profit Price, the trigger price) may not be the same as the marketindex price at which the order is actually executed or triggered.

This risk can be mitigated for orders (but not for Stop Loss Prices or Take Profits) by the use of price bounds.
To find out more about our Orders, stops and take profits on Trading with marketindex.

How can I calculate my financing costs?

A detailed explanation, including example calculations, can be found on our Financing page. Long and Short financing rates can be found on our Financing Calculator page.

What should I do if I can't access my account?

Please make sure you have entered your password correctly. Should you still not have a connection, please get in touch with us. Should one of your passwords have been blocked by us due to a miss entry, please request a new one. If we have suspended your customer number, you will be informed by us in writing.