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View answers below, or select a different category from the menu on the right.
marketindex offers leveraged products that carry a high degree of risk and it is possible to lose your entire investment (i.e. your total account balance).
Do I have to download some kind of software to use the marketindex-platform?
No download is required for the platform itself. However, marketindex is Java based so you will need Java installed on your PC.
Why are there two active windows when the platform is loading?
When logging onto the platform, a small pop up window opens. After a few seconds the user-connection of the program appears. It is important to leave this small window open for the duration of your session. The start browser can be closed at anytime. The small window is important for managing typical Java functions.
What should I do if I can't access my account?
Please make sure you have entered all your security login details correctly. If your trading account has been locked, due to multiple incorrect login attempts, or if you continue to experience problems gaining access to your trading account, then please contact the marketindex team who will be able to assist you.
The marketindex platform doesn't load when the popup window appears. It loads to XX% and stops.
Please follow our instructions below on how to clear the cache. Another possibility could be that you have an old version of Java, which would need to be updated. Click here to download the latest version from Java
Note: Users of Linux platforms may need to upgrade their Java version in order to access their account.
Internal server error 500
If you get the error message:
Internal Server error 500 [Errorcode:500] while loading the marketindex platform, delete your temporary internet files.
Using Microsoft Internet Explorer, do as follows:
Click "Tools" -> "Internet options" -> choose "General",
delete the Cookies, delete the files and all the "offline internet content".
After doing this, restart your browser.
For Mozilla Firefox do as follow:
Click "Options" -> "Advanced" -> select Network
Under "Offline Storage" -> "Clear Now"
Confirm and restart your browser
For Google Chrome do as follow:
Click "Tools" -> "Clear Browsing Data" -> select "Empty the Cache"
Under "Timeframe" -> select "Everything"
"Clear browser data" and restart your browser
Why can't I connect to the platform?
When you log in to the marketindex Platform, a small loading window should appear in order to launch the platform. There could be a number of reasons why you may not be able to see the window,or the window may appear but the loading bar does not move:
1) Do you have popup blocking software? Popup blocking software will not allow the trading platform to load. Please deactivate this software to allow popups from marketindex. Alternatively you can "allow" the websites "rbs.com" and "marketindex.com" in the configuration.
2) Your Internet browser cache may be corrupted. Please use our instructions on how to clear your Java cache.
3) Are you behind a Firewall? The marketindex platform will only operate if the firewall will allow HTTP requests and connections to marketindex.com on Ports 80 and 9700. You should enable your firewall to let the marketindex platform access these ports.
4) marketindex is Java based, therefore Java must be enabled in order for the window to appear. If you have an older version of Java (older than 1.4), you may need to update Java. To install Java, please visit Sun's Java web site.
If you continue to experience difficulty, please try the helpful hints on our Troubleshooting page.
How can I connect with marketindex over a Firewall or a proxy server?
Marketindex only works when the firewall allows http-applications and -connections to marketindex.com with Ports 80 and 9700. If you don't get connected several times in a row you should get in touch with your system administrator. If the problem continues, please contact the marketindex team.
What system requirements does marketindex have?
Please read the system requirement page to get an overview of all the system requirements for marketindex.
Which web browsers are compatible with marketindex?
All modern web browser are compatible with marketindex. If you don't have one of these browsers you can download one for free. Your web browser should support 128-bit configuration.
How can I verify whether I have the current Java version?
Go to the Java website to verify. Be sure to back-up your data before executing an update. The procedure to update is available on the Java website.
How can I increase my Java memory?
In Windows, change to the system control. Select "Java" and double-click. Should you not find Java, please install the latest Java-Version from the website www.java.com Choose the folder "General" and then select, in the lower part of the window "Temporary internet files". Click "Settings" and choose, under the point "Memory use", "Unlimited". Confirm with "OK".
How can I delete the browser and the Java memory?
Using Microsoft Internet Explorer, do as follows:
Click "Tools" -> "Internet options" -> choose "General", delete the Cookies, delete the files and all the "offline internet content".
After doing this, restart your browser.
For Mozilla Firefox do as follows:
Click "Options" -> "Advanced" -> select Network
Under "Offline Storage" -> "Clear Now"
Confirm and restart your browser
For Google Chrome do as follows:
Click "Tools" -> "Clear Browsing Data" -> select "Empty the Cache"
Under "Timeframe" -> select "Everything"
"Clear browser data" and restart your browser
Why doesn't the chart load?
Please check whether you have installed a firewall. If so, make sure that the port 9700 and the port 80 are open. If you have an older version of the Java-software, then update this from the Java website. If you still have a problem, please send us the log of the Java-console. Click here for the instructions. Please copy the content of the Java-console and send this, including a short description of the steps you have taken, to the marketindex team.
How do I print charts?
You can print charts by clicking the chart options button at the top-right corner above the graph.
How can I enlarge my chart window?
Please click on the icon in the upper right corner of the chart (two overlapping windows). The window size can then be altered in the same way as any application screen. After closing the window, the chart display will return to the user interface.