Login Help

Username and Password

Following registration you will receive a temporary password by email. This and your username can be used to gain access to marketindex through the login page.

Enter your username and password accurately - both are case-sensitive. Once you have successfully logged in, you will be prompted to change the temporary password to a password of your choice.

If you forget your password, please inform the marketindex team. They will be happy to assist you.

System Requirements

Please read the system requirements in order to determine if your computer is properly configured for the marketindex trading platform.

Firewalls

The marketindex trading platform can only work properly if your firewall settings allow HTTP requests via port 80 or port 9700. If you experience recurring problems when connecting to the marketindex price server, please contact the marketindex team.

Pop-up blockers

Upon successful login, the marketindex trading platform will open in a new browser window. Pop-up blockers may prevent this window from opening. There are two ways to resolve this issue:

1. Hold down the "Ctrl" key on your keyboard while clicking on the "Login" button. This should deactivate the pop-up blocker.

2. Configure your pop-up blocker to always allow pop-ups from the marketindex website. This instruction shows you how to do this

Should you continue to experience login problems, please feel free to contact the marketindex Team who will be happy to assist you.

Risk Warning: marketindex offers leveraged products that carry a high degree of risk and it is possible to lose your entire investment (i.e. your total marketindex trading account balance). You should only speculate with funds that you can afford to lose. These products may not be suitable for all investors, you should therefore ensure you fully understand the risks involved, and seek independent advice where necessary. For more information please refer to Important Information on Risk, General Derivatives Risk Warning Notice, Terms & Conditions and The Royal Bank of Scotland N.V. Conflicts of Interest Policy.

The Royal Bank of Scotland plc is authorised and regulated in the UK by the Financial Services Authority. RBS is an authorised agent of The Royal Bank of Scotland N.V. (RBS N.V.) in certain jurisdictions. References in this website refer to RBS N.V. unless specified otherwise.